ITSM Support Services
ITIL-based IT Service Management methodology delivering continuous process improvement and structured operational support.
Following an ITIL-based IT Service Management (ITSM) methodology, our team works with customers to plan, design, deliver and control services and solutions aligned with their mission and objectives. We require our technical staff to be ITIL trained and certified to ensure that operations and maintenance support services follow structured processes and procedures (e.g., Service Design, Release Management, Transition to Operations, Incident and Problem Management, Change Management, Quality Management, etc.)
We establish and track meaningful metrics, and integrate continuous process improvement. By combining the ideal mix of people, processes, and technology, we deliver services focused on meeting customers' needs.
Spectrunex's ITSM Support Services Include:
Tier 0-4 Service Desk Management
End-User Service Center Operations and Consolidation
Incident and Problem Management
Transition to Operations
Operations Support
Continuous Process Improvement
Desktop Management Services
Communication and Collaboration Services
Business Management Solutions
Strategic Sourcing Service Catalog
Training and Consulting Services
Management of Special Projects
Configuration Management
SECURITY OPERATIONS& SUPPORT
Keep authorized systems operating inside their boundaries. Spectrunex delivers continuous monitoring, incident and problem management, and Tier 0-4 service desk support built on an ITIL-based methodology.
Explore ITSM SupportCompliance support, audit reviews, and continuous monitoring
Security control selection, implementation, and assessment
Assessment & Authorization support from kickoff through ATO
Round-the-clock service desk, incident, and problem management